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Notice # 2026-016 | 29-Jul-2026
Notice # 2026-016

Update: Temporary Service Disruption Resolved

Dear Valued Customer,

We are pleased to inform you that the technical issue affecting some of our banking services has now been fully resolved.

The following services are now fully operational:

  • Vidanova e-Banking
  • Vidanova Mobile Banking
  • ATM Terminals
  • POS Terminals
  • Mastercard Debit Cards

All services have been restored and are operating normally.

We sincerely apologize for any inconvenience this disruption may have caused and thank you for your patience, understanding, and continued trust while we worked to resolve the issue.

Should you experience any unexpected issues, please do not hesitate to contact us through our usual support channels.

We look forward to continuing to provide you with a secure and innovative banking experience.

For any additional questions and/or inquiries, please contact us at [email protected] or at +5999-732-2900 (also WhatsApp) / 1-800-358-8902 (during office hours).

Regards,

Management Vidanova Bank N.V.

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