FAQs

Opening an Account

Vidanova e-Banking

Debit- & Credit Cards

General
What are the requirements to open a personal current/savings account?
- A valid ID;
What are the requirements to open a corporate account?
- A valid ID of all involved;
- Excerpt of the Chamber of Commerce not older than 12 months (must be original);
- Articles of Association;
- Shareholders Register;
- Business License;
What are the requirements to open a non-resident personal current/savings account?
- Certified/Notarized Copy Passport;
- Utility Bill;
What are the requirements to open a non-resident corporate current account?
- Should be opened by a local Trust Office;
- Excerpt Chamber of Commerce;
- Shareholders Register;
- Articles of Association;
- Excerpt Chamber of Commerce Trust Company;
- Shareholders Register Trust Company;
- Articles of Association Trust Company;
- Business License Trust Company;
- Copy ID/passport of all involved;
- Utility Bill of all non-resident persons;
What are the transaction limits?
Transaction limits are per transaction type per day:
Transaction type | Maximum Amount per Day/Transaction* |
---|---|
Own Accounts Transfers | 500,000 |
Intra-Bank Account Transfer | 500,000 |
Domestic Payments | 1,000,000 |
International Payments | 1,000,000 |
Bill Payments | 500,000 |
* For a transaction in another currency, the ANG equivalent will be used;
How can I unlock my username to get access to Vidanova e-Banking?
- Call +5999-7322900 / +1-800-358-8902 during business hours;
- Complete this form http://www.vidanovabank.com/online-banking/contact;
- Email: [email protected];
- WhatsApp: +59997322900 (https://wa.me/+59997322900);
- Or simple scan our QR-code ➜
I got a new mobile device, how can I setup my Entrust Software Token?
- Call +5999-7322900 / +1-800-358-8902 during business hours;
- Complete this form http://www.vidanovabank.com/online-banking/contact;
- Email: [email protected];
- WhatsApp: +59997322900 (https://wa.me/+59997322900);
- Or simple scan our QR-code ➜
How can I pay my bills?
Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and a “BILLER” to pay.
How can I download Statements?
Under “MY MONEY”, go to “ACCOUNT STATEMENT” and proceed by selecting your account and a period.
How can I view and/or download my transactions?
Under “MY PORTFOLIO”, click on your account and you will view your account details and transactions of the current month. You select a desired period which should not exceed 365 days at once. You can also export the transaction on display to a file.
How can I change my email address/password/username for Vidanova e-Banking?
Under “SELF-MANAGEMENT”, you can update/change your credentials.
How can I setup “Alerts” in Vidanova e-Banking?
Under “ALERTS”, you can manage your device(s), alerts delivery and alerts message; you can do this on both Vidanova e-Banking & Vidanova Mobile Banking.
You can select from 2 alert delivery method: Push Notifications and/or email (you can enable both).
What is the difference between the old “SFT Bank Maestro” card and the new “Vidanova Bank Mastercard Debit” card?
- The new Vidanova Mastercard Debit Card will have the same PIN code you had in your SFT Maestro Card. If you don’t remember your PIN please contact Card Support at +5999-7322900 or +1 800 358 8902 during business hours;
- The new Mastercard Debit card can be used at any POS/ATM/Fuel Dispenser in Curaçao and abroad;
- The new Mastercard Debit card can be used to shop online and pay your bills as a regular
debit/credit card. You can also use it In-Apps and register it to pay for your recurrent subscriptions;
How do I make a Chip transaction?
- The cashier or you inserts the card;
- The cashier enters the amount;
- You confirm the amount;
- You select checking or saving account;
- You enter your PIN;
- Leave your card in the Point-of-Sale (POS) terminal until the terminal tells you to remove it;
How do I make a Contactless transaction?
For security reasons, you need to enable the contactless functionality of your card by performing a successful, approved chip PIN transaction first.
- Look for the “Contactless” symbol at the cashier or Point-of-Sale (POS) terminal;
- Tap your card at the Point-of-Sale (POS) terminal;
- Go, payment done;
Our Point-of-Sale (POS) terminals are chip-enabled;
The daily “Contactless” limit is ANG 100.00;
Where can I use the new Vidanova Bank Mastercard Debit card?
- Shop in-Store;
- Shop Online and in-Apps;
- Pay Contactless;
- ATM (cash withdrawal);
Can I pay online (ecommerce/websites) with the new Vidanova Bank Mastercard Debit card?
Yes, you can buy on any website that accepts Mastercard.
Online will be optional; default will be inactive;
How can I request a new PIN Code and/or a Card Replacement?
You can pass by our premises during business hours and complete the necessary form or you can simply
send us a SECURE MESSAGE through Vidanova e-Banking.
How can I report a lost or stolen card?
- Mastercard Debit card:
- Call +5999-7322900 / +1-800-358-8902 (daily till 22:00) or +1-636-722-7111 (24/7)
- Visa Credit Card:
- Call +5999-7322900 / +1-800-358-8902 (daily till 22:00)
How can I contact Card Support?
- Email: [email protected];
- WhatsApp: +59997322900 (https://wa.me/+59997322900);
- Social Medias Facebook or Instagram
- Or simple scan our QR-code ➜
What do I need to apply for a Credit Card?
- You should have a bank account with us;
- For Personal Credit Card:
- Last 2 salary slips
- For Business Credit Card:
- Copy of Balance Sheet;
What do I need to apply for a Prepaid Card?
- You should have a bank account with us;
How can I repay my Credit Card?
- Minimum Payment: 5% of the outstanding amount (18% interest per annum is applied);
- Full Payment: Full amount used of the previous month (0% interest per annum is applied);
How can I pay my Visa Credit Card?
Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and as
“BILLER” choose “VISA CREDIT CARD PAYMENTS”.
How can I load funds to my Visa Prepaid Card?
Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and as
“BILLER” choose “VISA PREPAID DEPOSITS.”
How can I request a limit increase/decrease of my Credit Card?
You can pass by our premises during business hours and complete the necessary form or you can simply
send us a SECURE MESSAGE through Vidanova e-Banking.
How can I setup “Alerts” for my Credit Card usage?
By default, all cardholders will receive an alert for each transaction, either approved or declined, when using
our Visa Credit- & Prepaid Card.
Is my Visa Credit Card insured?
Yes, we do have “Insurance Protection Fee” and the monthly fee is 2‰ of your credit limit.
What’s Vidanova Bank BIC/SWIFT address?
- CITCCWCC
(if your bank requires a 11 digit code add XXX at the end)
What are the bank business hours?
- The bank is open from Monday through Friday from 08:00 non-stop till 16:00. Saturday & Sunday the bank is closed;
How can I contact the bank?
You can contact the bank through various channels:
- Phone:
- Main Switch: +5997322900
- US-Toll Free Number: 1-800-358-8902
- Email:
- General: [email protected]
- Customer Support: [email protected]
- Card Support: [email protected]
- Credit Dept.: [email protected]
- Investment Dept.: [email protected]
- Chat:
- WhatsApp: https://wa.me/+59997322900
- Facebook: https://m.me/VidanovaBank
How can I find the bank on Social Media?
Our official Social Media platforms are:
- Facebook: www.facebook.com/VidanovaBank
- Instagram: www.instagram.com/VidanovaBank
- LinkedIn: www.linkedin.com/company/vidanovabank
- YouTube: www.youtube.com/VidanovaBank
How can I file a complaint?
You can file a complaint as follows:
- Send an email to [email protected];
- By calling our Customer Support team at Tel: (599-9) 732-2900;
Please provide us with a clear description of the complaint together with your contact details;
All complaints will be handled with the necessary care and attention to provide a soonest solution.
How can I send USD to my account?
See below for the wire details:
Bank Name: | Vidanova Bank |
BIC Beneficiary: | CITCCWCC |
Beneficiary Account: | [Your Account number at Vidanova Bank] |
Beneficiary Account Name: | [Your Name] [Your Address] |
Correspondent Bank Name: | Stern International Bank |
BIC Correspondent Bank: | SIECPRSJ |
FedWire/ABA#: | 021508086 |
Reference/Description:
[Full Description of Payment]
How can I send EUR to my account?
See below for the wire details:
Bank Name: | Crown Agents Bank |
BIC Correspondent Bank: | CRASGB2L |
Beneficiary Account/IBAN: | GB92CRAS60836832107401 |
Beneficiary Account Name: | Vidanova Bank N.V. |
BIC Beneficiary: | CITCCWCC Schottegatweg Oost 44 Willemstad, Curaçao |
Reference/Description:
FFC [your account number] + [account name] + [description]
Beneficiary Full Address
How can I send GBP to my account?
See below for the wire details:
Bank Name: | Crown Agents Bank |
BIC Correspondent Bank: | CRASGB2L |
Beneficiary Account/IBAN: | GB28CRAS60836832107001 |
Beneficiary Account Name: | Vidanova Bank N.V. |
BIC Beneficiary: | CITCCWCC Schottegatweg Oost 44 Willemstad, Curaçao |
Reference/Description:
FFC [your account number] + [account name] + [description]
Beneficiary Full Address