Skip To Keyboard Navigation Skip To Main Content

FAQs

Opening an Account

Vidanova e-Banking

Debit- & Credit Cards

General

What are the requirements to open a personal current/savings account?

  • A valid ID;

What are the requirements to open a corporate account?

  • A valid ID of all involved;
  • Excerpt of the Chamber of Commerce not older than 12 months (must be original);
  • Articles of Association;
  • Shareholders Register;
  • Business License;

What are the requirements to open a non-resident personal current/savings account?

  • Certified/Notarized Copy Passport;
  • Utility Bill;

What are the requirements to open a non-resident corporate current account?

  • Should be opened by a local Trust Office;
  • Excerpt Chamber of Commerce;
  • Shareholders Register;
  • Articles of Association;
  • Excerpt Chamber of Commerce Trust Company;
  • Shareholders Register Trust Company;
  • Articles of Association Trust Company;
  • Business License Trust Company;
  • Copy ID/passport of all involved;
  • Utility Bill of all non-resident persons;

What are the transaction limits?

Transaction limits are per transaction type per day:

Transaction type Maximum Amount per
Day/Transaction*
Own Accounts Transfers 500,000
Intra-Bank Account Transfer 500,000
Domestic Payments 1,000,000
International Payments 1,000,000
Bill Payments 500,000

* For a transaction in another currency, the ANG equivalent will be used;

How can I unlock my username to get access to Vidanova e-Banking?




I got a new mobile device, how can I setup my Entrust Software Token?




How can I pay my bills?

Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and a “BILLER” to pay.

How can I download Statements?

Under “MY MONEY”, go to “ACCOUNT STATEMENT” and proceed by selecting your account and a period.

How can I view and/or download my transactions?

Under “MY PORTFOLIO”, click on your account and you will view your account details and transactions of the current month. You select a desired period which should not exceed 365 days at once. You can also export the transaction on display to a file.

How can I change my email address/password/username for Vidanova e-Banking?

Under “SELF-MANAGEMENT”, you can update/change your credentials.

How can I setup “Alerts” in Vidanova e-Banking?

Under “ALERTS”, you can manage your device(s), alerts delivery and alerts message; you can do this on both Vidanova e-Banking & Vidanova Mobile Banking.
You can select from 2 alert delivery method: Push Notifications and/or email (you can enable both).

What is the difference between the old “SFT Bank Maestro” card and the new “Vidanova Bank Mastercard Debit” card?

  • The new Vidanova Mastercard Debit Card will have the same PIN code you had in your SFT Maestro Card. If you don’t remember your PIN please contact Card Support at +5999-7322900 or +1 800 358 8902 during business hours;
  • The new Mastercard Debit card can be used at any POS/ATM/Fuel Dispenser in Curaçao and abroad;
  • The new Mastercard Debit card can be used to shop online and pay your bills as a regular
    debit/credit card. You can also use it In-Apps and register it to pay for your recurrent subscriptions;

How do I make a Chip transaction?

  • The cashier or you inserts the card;
  • The cashier enters the amount;
  • You confirm the amount;
  • You select checking or saving account;
  • You enter your PIN;
  • Leave your card in the Point-of-Sale (POS) terminal until the terminal tells you to remove it;

How do I make a Contactless transaction?

For security reasons, you need to enable the contactless functionality of your card by performing a successful, approved chip PIN transaction first.

  • Look for the “Contactless” symbol at the cashier or Point-of-Sale (POS) terminal;
  • Tap your card at the Point-of-Sale (POS) terminal;
  • Go, payment done;

Our Point-of-Sale (POS) terminals are chip-enabled;
The daily “Contactless” limit is ANG 100.00;

Where can I use the new Vidanova Bank Mastercard Debit card?

  • Shop in-Store;
  •  Shop Online and in-Apps;
  •  Pay Contactless;
  • ATM (cash withdrawal);

Can I pay online (ecommerce/websites) with the new Vidanova Bank Mastercard Debit card?

Yes, you can buy on any website that accepts Mastercard.

Online will be optional; default will be inactive;

How can I request a new PIN Code and/or a Card Replacement?

You can pass by our premises during business hours and complete the necessary form or you can simply
send us a SECURE MESSAGE through Vidanova e-Banking.

How can I report a lost or stolen card?

  • Mastercard Debit card:
    • Call +5999-7322900 / +1-800-358-8902 (daily till 22:00) or +1-636-722-7111 (24/7)
  • Visa Credit Card:
    • Call +5999-7322900 / +1-800-358-8902 (daily till 22:00)

How can I contact Card Support?



What do I need to apply for a Credit Card?

  • You should have a bank account with us;
  •  For Personal Credit Card:
    • Last 2 salary slips
  • For Business Credit Card:
    • Copy of Balance Sheet;

What do I need to apply for a Prepaid Card?

  • You should have a bank account with us;

How can I repay my Credit Card?

  • Minimum Payment: 5% of the outstanding amount (18% interest per annum is applied);
  • Full Payment: Full amount used of the previous month (0% interest per annum is applied);

How can I pay my Visa Credit Card?

Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and as
“BILLER” choose “VISA CREDIT CARD PAYMENTS”.

How can I load funds to my Visa Prepaid Card?

Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and as
“BILLER” choose “VISA PREPAID DEPOSITS.”

How can I request a limit increase/decrease of my Credit Card?

You can pass by our premises during business hours and complete the necessary form or you can simply
send us a SECURE MESSAGE through Vidanova e-Banking.

How can I setup “Alerts” for my Credit Card usage?

By default, all cardholders will receive an alert for each transaction, either approved or declined, when using
our Visa Credit- & Prepaid Card.

Is my Visa Credit Card insured?

Yes, we do have “Insurance Protection Fee” and the monthly fee is 2‰ of your credit limit.

What’s Vidanova Bank BIC/SWIFT address?

  • CITCCWCC
    (if your bank requires a 11 digit code add XXX at the end)

What are the bank business hours?

  • The bank is open from Monday through Friday from 08:00 non-stop till 16:00. Saturday & Sunday the bank is closed;

How can I contact the bank?

You can contact the bank through various channels:

How can I find the bank on Social Media?

Our official Social Media platforms are:

How can I file a complaint?

You can file a complaint as follows:

Please provide us with a clear description of the complaint together with your contact details;
All complaints will be handled with the necessary care and attention to provide a soonest solution.

How can I send USD to my account?

See below for the wire details:

Bank Name: Vidanova Bank
BIC Beneficiary: CITCCWCC
Beneficiary Account: [Your Account number at Vidanova Bank]
Beneficiary Account Name: [Your Name]
[Your Address]
Correspondent Bank Name: Stern International Bank
BIC Correspondent Bank: SIECPRSJ
FedWire/ABA#: 021508086

Reference/Description:
[Full Description of Payment]

How can I send EUR to my account?

See below for the wire details:

Bank Name: Crown Agents Bank
BIC Correspondent Bank: CRASGB2L
Beneficiary Account/IBAN: GB92CRAS60836832107401
Beneficiary Account Name: Vidanova Bank N.V.
BIC Beneficiary: CITCCWCC
Schottegatweg Oost 44
Willemstad, Curaçao

Reference/Description:
FFC [your account number] + [account name] + [description]
Beneficiary Full Address

How can I send GBP to my account?

See below for the wire details:

Bank Name: Crown Agents Bank
BIC Correspondent Bank: CRASGB2L
Beneficiary Account/IBAN: GB28CRAS60836832107001
Beneficiary Account Name: Vidanova Bank N.V.
BIC Beneficiary: CITCCWCC
Schottegatweg Oost 44
Willemstad, Curaçao

Reference/Description:
FFC [your account number] + [account name] + [description]
Beneficiary Full Address

Customer Support
Call us
Our Customer Support team will be happy to assist