FAQs

Transaction limits are per transaction type per day:

* For a transaction in another currency, the ANG equivalent will be used;

Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and a “BILLER” to pay.

Under “MY MONEY”, go to “ACCOUNT STATEMENT” and proceed by selecting your account and a period.

Under “MY PORTFOLIO”, click on your account and you will view your account details and transactions of the current month. You select a desired period which should not exceed 365 days at once. You can also export the transaction on display to a file.

Under “SELF-MANAGEMENT”, you can update/change your credentials.

Under “ALERTS”, you can manage your device(s), alerts delivery and alerts message; you can do this on both Vidanova e-Banking & Vidanova Mobile Banking.
You can select from 2 alert delivery method: Push Notifications and/or email (you can enable both).

• The new Vidanova Mastercard Debit Card will have the same PIN code you had in your SFT Maestro Card. If you don’t remember your PIN please contact Card Support at +5999-7322900 or +1 800 358 8902 during business hours;
• The new Mastercard Debit card can be used at any POS/ATM/Fuel Dispenser in Curaçao and abroad;
• The new Mastercard Debit card can be used to shop online and pay your bills as a regular
  debit/credit card. You can also use it In-Apps and register it to pay for your recurrent subscriptions;

• The cashier or you inserts the card;
• The cashier enters the amount;
• You confirm the amount;
• You select checking or saving account;
• You enter your PIN;
• Leave your card in the Point-of-Sale (POS) terminal until the terminal tells you to remove it;

For security reasons, you need to enable the contactless functionality of your card by performing a successful, approved chip PIN transaction first.

• Look for the “Contactless” symbol at the cashier or Point-of-Sale (POS) terminal;
• Tap your card at the Point-of-Sale (POS) terminal;
• Go, payment done;

Our Point-of-Sale (POS) terminals are chip-enabled;
The daily “Contactless” limit is ANG 100.00;

• Shop in-Store;
•  Shop Online and in-Apps;
•  Pay Contactless;
• ATM (cash withdrawal);

Yes, you can buy on any website that accepts Mastercard.

Online will be optional; default will be inactive;

You can pass by our premises during business hours and complete the necessary form or you can simply
send us a SECURE MESSAGE through Vidanova e-Banking.

• Mastercard Debit card:
  • Call +5999-7322900 / +1-800-358-8902 (daily till 22:00) or +1-636-722-7111 (24/7)
• Visa Credit Card:
  • Call +5999-7322900 / +1-800-358-8902 (daily till 22:00)

• You should have a bank account with us;
•  For Personal Credit Card:
  • Last 2 salary slips
• For Business Credit Card:
  • Copy of Balance Sheet;

• You should have a bank account with us;

• Minimum Payment: 5% of the outstanding amount (18% interest per annum is applied);
• Full Payment: Full amount used of the previous month (0% interest per annum is applied);

Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and as
“BILLER” choose “VISA CREDIT CARD PAYMENTS”.

Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and as
“BILLER” choose “VISA PREPAID DEPOSITS.”

You can pass by our premises during business hours and complete the necessary form or you can simply
send us a SECURE MESSAGE through Vidanova e-Banking.

By default, all cardholders will receive an alert for each transaction, either approved or declined, when using
our Visa Credit- & Prepaid Card.

Yes, we do have “Insurance Protection Fee” and the monthly fee is 2‰ of your credit limit.

• CITCCWCC
  (if your bank requires a 11 digit code add XXX at the end)

• The bank is open from Monday through Friday from 08:00 non-stop till 16:00. Saturday & Sunday the bank is closed;

You can contact the bank through various channels:

• Phone:
  • Main Switch: +5997322900
  • US-Toll Free Number: 1-800-358-8902
•  Email:
  • General: info@vidanovabank.com
  • Customer Support: customersupport@vidanovabank.com
  • Card Support: cardsupport@vidanovabank.com
  • Credit Dept.: creditdepartment@vidanovabank.com
  • Investment Dept.: investmentservices@vidanovabank.com
•  Chat:
  • WhatsApp: https://wa.me/+59997322900
  • Facebook: https://m.me/VidanovaBank

Our official Social Media platforms are:

• Facebook: www.facebook.com/VidanovaBank
• Instagram: www.instagram.com/VidanovaBank
• LinkedIn: www.linkedin.com/company/vidanovabank
• YouTube: www.youtube.com/VidanovaBank

You can file a complaint as follows:

• Send an email to complaints@vidanovabank.com;
•  By calling our Customer Support team at Tel: (599-9) 732-2900;

Please provide us with a clear description of the complaint together with your contact details;
All complaints will be handled with the necessary care and attention to provide a soonest solution.

See below for the wire details:

Reference/Description:
[Full Description of Payment]

See below for the wire details:

Reference/Description:
FFC [your account number] + [account name] + [description]
Beneficiary Full Address

See below for the wire details:

Reference/Description:
FFC [your account number] + [account name] + [description]
Beneficiary Full Address