Skip To Keyboard Navigation Skip To Main Content
e-Banking login Hòfi Vidanova
e-Banking login Hòfi Vidanova
e-Banking login Hòfi Vidanova
Notice # 2023-022 | 06-Sep-2023

 

Dear client,

At Vidanova Bank we continuously strive to improve our services to better serve your needs. In line with this, we are initiating a comprehensive update of our files and records.

To ensure that your account remains in good standing and to avoid any disruptions, we kindly request your cooperation in providing us with any requested documents and updates within two weeks of receiving our request.
It is very important to keep our records accurate and up to date to serve you efficiently and effectively. It also helps us comply with regulatory requirements.

We kindly request you to please take a moment to review any correspondence you receive from us regarding documents or information required.
If we do not receive the requested documents or information within the stipulated timeframe, your account may be temporary suspended or access limited until the requested documents/information are provided.
We strongly encourage you to act promptly to avoid any inconvenience.
We also would like to remind you to keep your contact information up to date with us to avoid missing important notifications.

We appreciate your continued trust and want to thank you for your attention to this important matter.
For any additional question and/or inquiry, please contact us at [email protected] or at +5999-732-2900 (also WhatsApp) / 1-800-358-8902 (during office hours).

Regards,

Management Vidanova Bank N.V.

Follow us:

Facebook | Instagram | LinkedIn | YouTube | WhatsApp

More news

Notice # 2023-027 | 28-Sep-2023

Upcoming File Update – Action Required

  Dear client, Help us stay up to date to serve you better: You might receive information requests from us soon Please reply within two weeks to avoid inconvenience Please ensure that we have your correct contact details We are.
Read more
Notice # 2023-026 | 27-Sep-2023

ATM “Schottegatweg Oost” Out-of-Service

  Dear client, Please be informed that our ATM at our branch (Schottegatweg Oost) will be out-of-service tomorrow Thursday September 28th, 2023 from 08:00 till 16:00. You can visit our other ATM's or visit our branch. We apologize for any inconvenience.
Read more
Notice # 2023-025 | 26-Sep-2023

ATM “Schottegatweg Oost” Out-of-Service

  Dear client, Please be informed that our ATM at our branch (Schottegatweg Oost) will be out-of-service tomorrow Wednesday September 27th, 2023 from 08:00 till 16:00. You can visit our other ATM's or visit our branch. We apologize for any inconvenience this.
Read more
Notice # 2023-024 | 22-Sep-2023

System Maintenance Friday September 22nd, 2023

  Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday September 22nd, 2023 at 23:00 AST (GMT -04:00).
Read more
Notice # 2023-023 | 20-Sep-2023

Temporary Closure for Remodeling

  Dear Valued Customers, We are excited to announce that we will be undergoing a significant remodeling at our branch to provide you with an even better banking experience. To ensure the safety of our customers and staff during this.
Read more
Notice # 2023-020 | 24-Jul-2023

System Maintenance Tuesday July 25th, 2023

  Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Tuesday July 25th, 2023 at 22:00 AST (GMT -04:00).
Read more
Commercial

Echt chillen terwijl je spaart? – 4% rente!

Echt chillen terwijl je spaart? - 4% rente! Natuurlijk kun je je spaargeld in de ijskast bewaren, maar dan komt het nooit in beweging. Bij Vidanova Bank krijg je nu maar liefst 4% rente per jaar*. Dat is geld dat.
Read more
Commercial

Echt ontspannen sparen? – 4% rente!

Echt ontspannen sparen? - 4% rente! Natuurlijk kun je je spaargeld onder je matras bewaren, maar dan blijft het slapen. Bij Vidanova Bank krijg je nu tot maar liefst 4% rente per jaar*. Dat is geld dat wakker wordt en.
Read more
Notice # 2023-019 | 23-Jun-2023

System Maintenance Friday June 23rd, 2023

  Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday June 23rd, 2023 at 22:00 AST (GMT -04:00).
Read more
Notice # 2023-018 | 05-May-2023

New POS Settlement System

Dear client, We would like to inform you that in the 3rd week of May-2023, there will be a change to the daily settlement transaction postings that appears on your settlement account statement. For every debit card transaction (except from.
Read more
Notice # 2023-017 | 18-Apr-2023

Technical Issues Vidanova e-Banking ~ RESOLVED

Dear client, Our system is back to normal and now you can upload/download file(s) as usual. Again, we apologize for any inconvenience this may have caused. For any additional question and/or inquiry, please contact us at customersup[email protected] or at +5999-732-2900 / 1-800-358-8902.
Read more
Notice # 2023-016 | 17-Apr-2023

Technical Issues Vidanova e-Banking

Dear client, As of this morning, we are experiencing technical issues with our internet banking. The affected features/options are: Download Cyber Receipt; Download Multiple Statements; Transactions File Upload (Commercial use); Upload Beneficiary Picture(s); Upload Profile Picture; We are working hard.
Read more
Notice # 2023-015 | 13-Apr-2023

System Maintenance Friday April 14th, 2023

Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday April 14th, 2023 at 21:00 AST (GMT -04:00) ending.
Read more
Notice # 2023-014 | 06-Apr-2023

Wire/International Transfer Requires Invoice

Wire/International Transfer Requires Invoice Dear clients, With reference to notice # 2013-013, we would like to remind you that for wire/international transfers, a detailed reference is required (not just an invoice/reference number, but also what you are paying; example “INVOICE 12345.
Read more
Notice # 2023-013 | 03-Mar-2023

How to make a Wire/International Transfer

How to make a Wire/International Transfer Dear clients, In order to expedite payment instructions and to comply with FATF rules and straight through processing of payments, we kindly request you to observe the following parties in your instructions to our.
Read more
Notice # 2023-011 | 15-Feb-2023

Adjusted Opening Hours

Our biggest wish? A Felis Karnaval! Please note that on February 17th and February 21st we will CLOSE for business at 2 PM. #VidanovaBank #MoreThanJustABank #UnDeseo #EenWens #OneWish
Read more
Notice # 2023-009 | 10-Feb-2023

System Back Up | e-Banking Remains Down

Dear clients, Our systems are back up and running while Internet- & Mobile Banking remains down till Sunday February 12th, 2023 @ 08:00 as per our notice # 2023-006. We apologies for the inconvenience this may have caused. Restored systems:.
Read more
Notice # 2023-008 | 10-Feb-2023

Unscheduled System Down

Dear clients, With reference to notice # 2023-006, all of our systems are currently down and unavailable until further notice. Affected systems: • ATM Terminals; • POS Terminals; • Mastercard Debit Cards; More details will follow during the upcoming days;.
Read more
Notice # 2023-006 | 07-Feb-2023

New Vidanova Internet- & Mobile Banking [Update 2]

Update 2 It's happening this weekend... New Internet- & Mobile Banking   More details will follow during the upcoming days; we kindly request you to follow our social media for further developments. For any additional question and/or inquiry, please contact.
Read more
Notice # 2023-005 | 01-Feb-2023

New Vidanova Internet- & Mobile Banking [Update 1]

Update 1 We need more time 🕓 Dear clients, Details matter, it's worth waiting to get it right. With reference to notice # 2023-003, we hereby would like to inform you that we need more time to prepare for the.
Read more
Notice # 2023-004 | 30-Jan-2023

Deactivation old SFT Maestro Cards

Reminder...! Dear clients, As per notice # 2021-033, the old SFT Maestro card will be deactivated on: January 31st, 2023 After January 31st, 2023, you can only use your Vidanova Bank Mastercard Debit card. Please note the following: If you.
Read more
Notice # 2023-003 | 25-Jan-2023

New Vidanova Internet- & Mobile Banking

Dear clients, We hereby would like to inform you that early next month we will be launching our new internet- & mobile banking for a new e-Banking experience. After several hard-working months with extensive testing of our new internet- &.
Read more
Notice # 2023-001 | 04-Jan-2023

Deactivation old SFT Maestro Cards

Dear clients, As per notice # 2021-033, the old SFT Maestro card will be deactivated on: January 31st, 2023 After January 31st, 2023, you can only use your Vidanova Bank Mastercard Debit card. Please note the following: If you already.
Read more
Commercial

A great World Cup? You wish…

A great World Cup? You wish… Four weeks of wonder and suspense? Of excitement and heroism? Of skills, sportsmanship & fair play? Wish granted! (We hope.) Have a great World Cup everybody! #VidanovaBank #MoreThanJustABank #UnDeseo #EenWens #OneWish
Read more
Notice # 2022-036 | 16-Nov-2022

Email/Push/Secure Message Notification sent Erroneously

Dear client, Earlier today, to be exact @ 11:27, you received an email- and/or a push notification and/or a Secure Message with subject "Balance above/below alert" erroneously from our test system, please disregard this notification. The balance provided is not.
Read more
Social Events

Vidanova Bank supports BRANCH Coral Foundation

Vidanova Bank supports BRANCH Coral Foundation Vidanova has partnered with BRANCH Coral Foundation to strive for a sustainable future of Curacao both above and below water. Vidanova has decided to support this non-profit foundation on a yearly basis to help.
Read more
Notice # 2022-034 | 02-Nov-2022

Vidanova Bank Mastercard Debit Card EMV-Chip In Stock

Dear client, With reference to our Notice # 2022-031 dated October 3rd, 2022, we would like to inform you that the shipment with our new Mastercard Debit cards finally arrived and cards are back in stock. All pending requests will.
Read more
Commercial

A mortgage plan made just for you? You wish…

A mortgage plan made just for you? You wish… Buying a new home is an exciting adventure. It gets even better when you can live there knowing that you took care of the financial side of the matter the best.
Read more
Commercial

A personalized business loan? You wish…

A personalized business loan? You wish… To be agile and robust, your business needs funds to be available when necessary. That’s why, when it comes to business loans, we at Vidanova Bank focus more on the business and less on.
Read more
Notice # 2022-032 | 14-Oct-2022

System Maintenance Friday October 14th, 2022

Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday October 14th, 2022 at 21:00 AST (GMT -04:00) ending.
Read more
Notice # 2022-031 | 03-Oct-2022

Vidanova Bank Mastercard Debit Card EMV-Chip Shortage

Dear client, As you may have noticed through the media, Vidanova Bank was also affected by the global shortage of chips and have been waiting for the past 9 months. Meanwhile our new Mastercard Debit Cards are in production and.
Read more
Notice # 2022-030 | 22-Sep-2022

Adjusted Opening Hours Friday September 23rd, 2022

Dear client, Please be advised that amid ongoing concerns about the bad weather conditions, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and clients: • Tomorrow Friday September 23rd, 2022, the.
Read more
Notice # 2022-029 | 22-Sep-2022

Adjusted Opening Hours Thursday September 22nd, 2022

Dear client, Please be advised that amid ongoing concerns about the bad weather conditions, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and clients: • Today Thursday September 22nd, 2022, the.
Read more
Notice # 2022-028 | 10-Aug-2022

POS Terminal Connectivity Issue

Dear client, Due to a power outage we experienced yesterday morning August 9th, 2022, the connection between the POS terminals and our host got interrupted and took longer then expected to resolve. By now, the connection has been reestablished and.
Read more
Notice # 2022-026 | 29-Jun-2022

Adjusted Opening Hours Wednesday June 29th, 2022 – Update

Update Dear client, Please be advised that amid ongoing concerns about the tropical storm warning emitted by the local government, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and clients: Tomorrow.
Read more
Notice # 2022-025 | 28-Jun-2022

Adjusted Opening Hours Wednesday June 29th, 2022

Dear client, Please be advised that amid ongoing concerns about the tropical storm warning emitted by the local government, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and clients: Tomorrow Wednesday.
Read more
Notice # 2022-024 | 14-Jul-2022

Your New Vidanova Bank Visa Credit Card

Dear client, Please be advised that your new Visa Credit Card is ready for pickup at our premises during business hours from Monday to Friday from 08:00 non-stop till 16:00. Your current CITCO Visa Credit Card which you have in.
Read more
Notice # 2022-022 | 19-May-2022

Instant Payment System Maintenance Sunday May 22nd, 2022

Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Sunday May 22nd, 2022 at 23:00 AST (GMT -04:00) ending.
Read more
Notice # 2022-021 | 17-May-2022

System Maintenance Friday May 20th, 2022

Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday May 20th, 2022 at 06:00 AST (GMT -04:00) ending.
Read more
Notice # 2022-020 | 05-May-2022

Instant Payment System Maintenance Monday May 9th, 2022

Dear client, Please be advised that there will be a mandatory system maintenance on the Instant Payment platform on the following date(s): Starting Monday May 9th, 2022 at 22:00 AST (GMT -04:00) ending Tuesday May 10th, 2022 at 01:00 AST.
Read more
Notice # 2022-019 | 29-Apr-2022

System Error dd. April 19th, 2022

Dear valued customer, Please be advised that your account will be debited for a return payment that has been credited to your account on 19th April 2022 due to a system error. Please accept our apologies for any inconvenience caused..
Read more
Notice # 2022-018 | 27-Apr-2022

System Maintenance Thursday April 28th, 2022

Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Thursday April 28th, 2022 at 20:00 AST (GMT -04:00) ending.
Read more
Notice # 2022-017 | 01-Apr-2022

Instant Payment System Maintenance Monday April 4th, 2022

Dear client, Please be advised that there will be a mandatory system maintenance on the Instant Payment platform on the following date(s): • Starting Monday April 4th, 2022 at 22:00 AST (GMT -04:00) ending Tuesday April 5th, 2022 at 01:00.
Read more
Notice # 2022-016 | 15-Mar-2022

Your New Vidanova Bank Visa Credit Card

Dear client, Please be advised that your new Visa Credit Card is ready for pickup at our premises during business hours from Monday to Friday from 08:00 non-stop till 16:00. Your current CITCO Visa Credit Card which you have in.
Read more
Notice # 2022-014 | 22-Feb-2022

System Maintenance/POS Upgrade Wednesday February 23rd, 2022

Dear merchant, As a follow-up ref. our notice # 2022-010 dated January 24th, 2022, starting tomorrow February 23rd, 2022 your POS Terminal application will be upgraded so you can start accepting Visa- & Mastercard credit card transactions. Your POS terminal.
Read more
Notice # 2022-013 | 10-Feb-2022

ATM Yumuri Out-of-Service

Please be informed that our ATM at Yumuri (Rooseveltweg) is out-of-service until further notice. For any additional question and/or inquiry, please contact us at [email protected] or at +5999-732-2900 / 1-800-358-8902 (during office hours). Regards, Management Vidanova Bank N.V. Follow us: Facebook | Instagram | LinkedIn.
Read more
Notice # 2022-012 | 07-Feb-2022

Adjusted Opening Hours Friday February 11th, 2022

In connection with an internal personnel training this Friday February 11th, 2022, Vidanova Bank will close at 2:00 pm for public. We continue to develop in order to provide you better service every day. We thank you for your understanding. For any.
Read more
Notice # 2022-011 | 01-Feb-2022

COVID-19 Corona Virus Update

As Government is gradually de-escalating the Covid-19 measures, we all welcome the gradual return of our freedoms. At Vidanova Bank, this means that our business hours will go back to normal on business days from 8:00 am to 4:00 pm starting February 2nd, 2022, therefore no.
Read more
Customer Support
Customer Support
Our Support Team will be happy to assist
+599 9 732 2900
Contact Us
For any inquiries, feel free to contact us
Contact us