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Notice # 2024-040 | 06-Dec-2024
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| Notice # 2024-040 | |
Update on Service Delays Following System Maintenance |
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| Dear Valued Customer,
Following our scheduled system maintenance on Saturday, November 30th, 2024, as communicated in Notice # 2024-038, we have experienced an exceptionally high volume of inquiries and transactions. This has resulted in longer queues at our branch and delays in responding to emails and WhatsApp messages. We sincerely apologize for any inconvenience this may have caused and want to assure you that we are working diligently to address your requests as quickly as possible. Additionally, we are pleased to inform you that the technical issue affecting outgoing emails related to Online Banking, as outlined in the Notice # 2024-039, has been fully resolved. This issue previously caused delays in receiving one-time passwords (OTPs) and login confirmations. All related services are now operating normally. Our team remains fully committed to ensuring your banking experience returns to its usual efficiency. Should you require urgent assistance, please do not hesitate to reach out via our contact form on our website or by calling us directly. We greatly appreciate your patience and understanding during this busy period, and we thank you for your continued trust in Vidanova Bank. |
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| We look forward to continuing to provide you with a secure and innovative banking experience.
For any additional question and/or inquiry, please contact us at [email protected] or at +5999-732-2900 (also WhatsApp) / 1-800-358-8902 (during office hours). Regards, Management Vidanova Bank N.V. Follow us: #VidanovaGroup #VidanovaBank #VidanovaLife #VidanovaPensionFund #MoreThanJustABank |
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