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Notice # 2024-012 | 16-May-2024
Dear Valued Customer,

We write to inform you that our ongoing system upgrade is progressing at a pace slower than initially estimated. Our dedicated team is diligently working to expedite the completion of this upgrade, ensuring that all systems function seamlessly. We acknowledge the inconvenience this delay may cause and extend our sincere apologies for any disruption.

  • Expected systems are back up at 09:00 AST (GMT -04:00);

Accessibility to the following units during the downtime will not be possible:

  • ATM Terminals
  • POS Terminals
  • MC Debit Cards
For any additional question and/or inquiry, please contact us at [email protected] or at +5999-732-2900 (also WhatsApp) / 1-800-358-8902 (during office hours).

Regards,

Management Vidanova Bank N.V.

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