Complaints

Vidanova Bank takes great care in delivering our services to your utmost satisfaction. Therefore, we welcome any feedback that can help us to provide you with an enjoyable banking experience.

In order to further improve our customer service, please express your suggestions, dissatisfaction or discontent with regards to a product or service of ours.

You can file a complaint as you choose:

• Via the following E-mail address complaints@vidanovabank.com
• By calling our Client Support team at Tel: (599-9) 732-2900
• Fill out our online complaints form – Top Desk Integration
• Please provide us with a clear description of the complaint together with your contact details
• All complaints will be handled with the necessary care and attention to provide a soonest solution