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Notice # 2026-020 | 26-Sep-2026
Notice # 2026-020

Temporary Issue with OTP via Email

Dear Valued Customer,

We would like to inform you that we are currently experiencing a technical issue affecting the delivery of One-Time Passwords (OTP) via email for Vidanova Internet Banking and Vidanova Mobile Banking.

As a result, customers may experience delays or may not receive the OTP required for:

  • Logging in to Vidanova Internet Banking and Vidanova Mobile Banking
  • Authorizing transactions and other activities requiring OTP verification

Our technical team is actively working to resolve the issue as quickly as possible and restore normal OTP email delivery.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

We will provide another update as soon as the issue has been resolved.

We look forward to continuing to provide you with a secure and innovative banking experience.

For any additional questions and/or inquiries, please contact us at [email protected] or at +5999-732-2900 (also WhatsApp) / 1-800-358-8902 (during office hours).

Regards,

Management Vidanova Bank N.V.

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