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Notice # 2025-018 | 10-Apr-2025
Notice # 2025-018

POS Terminal Account Selection Change – Effective April 1, 2025

Dear Valued Customer,

We would like to inform you of an important change regarding the use of your debit card at Point-of-Sale (POS) terminals.

As of April 1, 2025, customers are no longer able to select an account type (Current or Savings) when making purchases at POS terminals.
By default, your Current Account will be used for all POS transactions.

Want to use your Savings Account instead?
If you prefer to have your Savings Account set as your default for POS transactions, you may request this by:

  1. Sending us a secure message via your e-Banking platform, or
  2. Visiting our branch and completing a request form at the counter.

Please note: Once your Savings Account is set as default, it will be the only account used for card-present POS purchases.

👉🏼 Important: This change is intended to be a one-time setup. We kindly ask customers to carefully consider their preferred default account before making the request, as frequent switching between accounts is not allowed.

Additionally, due to ongoing system changes, please be aware that balance inquiries are currently only available at Vidanova Bank ATMs and not at those of other local banks.

We look forward to continuing to provide you with a secure and innovative banking experience.

For any additional question and/or inquiry, please contact us at [email protected] or at +5999-732-2900 (also WhatsApp) / 1-800-358-8902 (during office hours).

Regards,

Management Vidanova Bank N.V.

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