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Notice # 2024-029 | 29-Oct-2024
Notice # 2024-029

Issues with WhatsApp Alerts and Mastercard Debit Card Usage Abroad
Dear Valued Customer,

We would like to inform you of two temporary issues currently affecting our services at Vidanova Bank. Our team is actively working to resolve these matters as quickly as possible to minimize any inconvenience caused.

1. WhatsApp Alerts Issue:
Due to a technical glitch, some clients may have received duplicate WhatsApp alerts. While no additional charges are associated with these notifications, we understand that the repeated alerts may be disruptive. We appreciate your patience as we address this issue.

2. Mastercard Debit Card Usage Abroad:
We are currently experiencing an issue with the international functionality of our Mastercard Debit Cards, which may affect usage when traveling or transacting outside of Curaçao. Our team is working diligently to restore normal service as soon as possible.

Please be assured that our technical teams are addressing these issues to ensure seamless service. We apologize for any inconvenience this may cause and thank you for your understanding.
For any additional question and/or inquiry, please contact us at [email protected] or at +5999-732-2900 (also WhatsApp) / 1-800-358-8902 (during office hours).

Regards,

Management Vidanova Bank N.V.

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System Maintenance Saturday, November 30th, 2024

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Mastercard Debit Card Functionality Updates

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Notice # 2024-021 | 11-Sep-2024

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Notice # 2024-020 | 21-Aug-2024

Alerts System Maintenance Monday August 26th, 2024

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Notice # 2024-019 | 08-Aug-2024

System Maintenance Friday August 16th, 2024

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Notice # 2024-018 | 10-Jun-2024

Instant Payment System Maintenance Monday June 17th, 2024

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Notice # 2024-017 | 01-Jun-2024

Mastercard Debit Card Functionality Updates [Update 2]

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Notice # 2024-016 | 31-May-2024

Mastercard Debit Card Functionality Updates [Update 1]

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Notice # 2024-015 | 29-May-2024

Mastercard Debit Card Functionality Updates

Dear Valued Customer, Please take note of the following changes applicable for the Vidanova Bank debit card. Effective May 31st, 2024, we will be implementing the following changes: 1. Cash Withdrawal Fees: Cash withdrawals at other Local & Int'l ATMs.
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Notice # 2024-014 | 20-May-2024

System Maintenance Monday May 20th, 2024

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Notice # 2024-013 | 16-May-2024

System Maintenance Thursday May 16th, 2024 [Update 2]

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Notice # 2024-012 | 16-May-2024

System Maintenance Thursday May 16th, 2024 [Update 1]

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Notice # 2024-011 | 14-May-2024

System Maintenance Thursday May 16th, 2024

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There’s no party like a Rincon party!

  There’s no party like a Rincon party! Why? The oldest village on Bonaire (and in the entire region) is both a historical treasure and a place where Caribbean culture lives on. Celebrating Dia di Rincon for the 35th time.
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If partying was an Olympic sport…

  If partying was an Olympic sport... St. Maarten would get the gold. Many travel across the world to experience the spectacular kaleidoscope of colors known as St. Maarten Carnival. We are fortunate to have it right here! Enjoy it.
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Financial Highlights 2023

During 2023, Vidanova Bank realized a satisfactory increase in its net loans and advances from ANG 498 million to ANG 521 million, an increase in all other assets from ANG 29 million to ANG 31 million, and the due from.
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Are you reading this, Your Majesty?

Are you reading this, Your Majesty? His Highness is probably busy, so let us direct a few words to the other royals in our lives: our clients. We are proud to be your trusted advisors in navigating your financial realm,.
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Notice # 2024-009 | 10-Apr-2024

System Maintenance Friday April 12th, 2024

Dear Valued Customer, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday April 12th, 2024 at 23:00 AST (GMT -04:00) ending Saturday.
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Notice # 2024-008 | 09-Apr-2024

Reminder: Wire/International Transfer Requires Invoice

Dear Valued Customer, With reference to notice # 2023-013, we would like to remind you that for wire/international transfers, a detailed reference is required (not just an invoice/reference number, but also what you are paying; example “INVOICE 12345 ORDER ELECTRICAL.
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Social Events

It’s all about the feeling!

It’s all about the feeling! We wish you a lot of fun at BlueSeas, an event with the guts to present true artists, who make their guitars scream and drums thunder with deep personal feeling. Because everyone is unique. At.
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Social Events

Bronze thanks to gold customers

We are extremely grateful for the enthusiasm with which you, our valued customers, voted for us. You are our true golden trophy! You can also count on the same excellent service in 2024. Together we build a better banking experience..
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Social Events

Vidanova Group @ Cura Doet 2024

Last Saturday, it was that time again: CURA DOET! We were proud this year to assist Stichting Uniek Curacao in cleaning up Boka Patrick as Vidanova Group. Together with other volunteers and employees of Stichting Uniek Curacao, we collected a.
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Social Media Campaigns

Snap, tag and win!

Spot Vidanova Bank and Vidanova in all parades starting from Friday and have a chance to win a delicious dinner for two! Here's how to play: 1. Find one of our logo’s in all parades starting from Friday and snap.
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Notice # 2024-002 | 15-Jan-2024

Upcoming Security Enhancement for Online Transactions

Dear Valued Customer, As part of our commitment to ensure a high level of security for your transactions, we are pleased to inform you about an upcoming enhancement for online payment with our cards. Soon, we will be implementing 3D Secure.
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Notice # 2024-001 | 10-Jan-2024

System Maintenance Friday January 12th, 2024

Dear Valued Customer, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday January 12th, 2024 at 18:00 AST (GMT -04:00) ending Friday.
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Notice # 2023-037 | 14-Dec-2023

System Maintenance Thursday December 14th, 2023

Dear Valued Customer, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Thursday December 14th, 2023 at 23:00 AST (GMT -04:00).
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Notice # 2023-036 | 05-Dec-2023

New fees as of January 5th, 2024

  Dear Valued Customers, We want to inform you about an upcoming change, specifically in relation to our bank fees. Effective January 5th, 2024, we will be implementing some revisions to our bank fees. These changes have been carefully considered.
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Notice # 2023-035 | 05-Dec-2023

System Maintenance Saturday December 9th, 2023

  Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Saturday December 9th, 2023 at 01:00 AST (GMT -04:00) ending Saturday.
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Notice # 2023-034 | 10-Nov-2023

System Maintenance Wednesday November 15th, 2023

  Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Wednesday November 15th, 2023 at 22:00 AST (GMT -04:00).
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Notice # 2023-030 | 01-Nov-2023

New fees as of January 1st, 2024

  Dear Valued Customers, We want to inform you about an upcoming change, specifically in relation to our bank fees. Effective January 1st, 2024, we will be implementing some revisions to our bank fees. These changes have been carefully considered.
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Notice # 2023-029 | 12-Oct-2023

System Maintenance Friday October 13th, 2023

  Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday October 13th, 2023 at 23:00 AST (GMT -04:00).
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Notice # 2023-028 | 05-Oct-2023

Reminder: Temporary Closure for Remodeling

  Dear Valued Customers, We are excited to announce that we will be undergoing a significant remodeling at our branch to provide you with an even better banking experience. To ensure the safety of our customers and staff during this.
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Notice # 2023-027 | 28-Sep-2023

Upcoming File Update – Action Required

  Dear client, Help us stay up to date to serve you better: You might receive information requests from us soon Please reply within two weeks to avoid inconvenience Please ensure that we have your correct contact details We are.
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Notice # 2023-026 | 27-Sep-2023

ATM “Schottegatweg Oost” Out-of-Service

  Dear client, Please be informed that our ATM at our branch (Schottegatweg Oost) will be out-of-service tomorrow Thursday September 28th, 2023 from 08:00 till 16:00. You can visit our other ATM's or visit our branch. We apologize for any inconvenience.
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Notice # 2023-025 | 26-Sep-2023

ATM “Schottegatweg Oost” Out-of-Service

  Dear client, Please be informed that our ATM at our branch (Schottegatweg Oost) will be out-of-service tomorrow Wednesday September 27th, 2023 from 08:00 till 16:00. You can visit our other ATM's or visit our branch. We apologize for any inconvenience this.
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Notice # 2023-024 | 22-Sep-2023

System Maintenance Friday September 22nd, 2023

  Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday September 22nd, 2023 at 23:00 AST (GMT -04:00).
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Notice # 2023-023 | 20-Sep-2023

Temporary Closure for Remodeling

  Dear Valued Customers, We are excited to announce that we will be undergoing a significant remodeling at our branch to provide you with an even better banking experience. To ensure the safety of our customers and staff during this.
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Notice # 2023-022 | 06-Sep-2023

Upcoming File Update – Action Required

  Dear client, At Vidanova Bank we continuously strive to improve our services to better serve your needs. In line with this, we are initiating a comprehensive update of our files and records. To ensure that your account remains in.
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Notice # 2023-020 | 24-Jul-2023

System Maintenance Tuesday July 25th, 2023

  Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Tuesday July 25th, 2023 at 22:00 AST (GMT -04:00).
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Commercial

Echt chillen terwijl je spaart? – 4% rente!

Echt chillen terwijl je spaart? - 4% rente! Natuurlijk kun je je spaargeld in de ijskast bewaren, maar dan komt het nooit in beweging. Bij Vidanova Bank krijg je nu maar liefst 4% rente per jaar*. Dat is geld dat.
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Commercial

Echt ontspannen sparen? – 4% rente!

Echt ontspannen sparen? - 4% rente! Natuurlijk kun je je spaargeld onder je matras bewaren, maar dan blijft het slapen. Bij Vidanova Bank krijg je nu tot maar liefst 4% rente per jaar*. Dat is geld dat wakker wordt en.
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Notice # 2023-019 | 23-Jun-2023

System Maintenance Friday June 23rd, 2023

  Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday June 23rd, 2023 at 22:00 AST (GMT -04:00).
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Notice # 2023-018 | 05-May-2023

New POS Settlement System

Dear client, We would like to inform you that in the 3rd week of May-2023, there will be a change to the daily settlement transaction postings that appears on your settlement account statement. For every debit card transaction (except from.
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Notice # 2023-017 | 18-Apr-2023

Technical Issues Vidanova e-Banking ~ RESOLVED

Dear client, Our system is back to normal and now you can upload/download file(s) as usual. Again, we apologize for any inconvenience this may have caused. For any additional question and/or inquiry, please contact us at [email protected] or at +5999-732-2900 / 1-800-358-8902.
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Notice # 2023-016 | 17-Apr-2023

Technical Issues Vidanova e-Banking

Dear client, As of this morning, we are experiencing technical issues with our internet banking. The affected features/options are: Download Cyber Receipt; Download Multiple Statements; Transactions File Upload (Commercial use); Upload Beneficiary Picture(s); Upload Profile Picture; We are working hard.
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Notice # 2023-015 | 13-Apr-2023

System Maintenance Friday April 14th, 2023

Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday April 14th, 2023 at 21:00 AST (GMT -04:00) ending.
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Notice # 2023-014 | 06-Apr-2023

Wire/International Transfer Requires Invoice

Wire/International Transfer Requires Invoice Dear clients, With reference to notice # 2023-013, we would like to remind you that for wire/international transfers, a detailed reference is required (not just an invoice/reference number, but also what you are paying; example “INVOICE.
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Notice # 2023-013 | 03-Mar-2023

How to make a Wire/International Transfer

How to make a Wire/International Transfer Dear clients, In order to expedite payment instructions and to comply with FATF rules and straight through processing of payments, we kindly request you to observe the following parties in your instructions to our.
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Notice # 2023-011 | 15-Feb-2023

Adjusted Opening Hours

Our biggest wish? A Felis Karnaval! Please note that on February 17th and February 21st we will CLOSE for business at 2 PM. #VidanovaBank #MoreThanJustABank #UnDeseo #EenWens #OneWish
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Notice # 2023-009 | 10-Feb-2023

System Back Up | e-Banking Remains Down

Dear clients, Our systems are back up and running while Internet- & Mobile Banking remains down till Sunday February 12th, 2023 @ 08:00 as per our notice # 2023-006. We apologies for the inconvenience this may have caused. Restored systems:.
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Notice # 2023-008 | 10-Feb-2023

Unscheduled System Down

Dear clients, With reference to notice # 2023-006, all of our systems are currently down and unavailable until further notice. Affected systems: • ATM Terminals; • POS Terminals; • Mastercard Debit Cards; More details will follow during the upcoming days;.
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Notice # 2023-006 | 07-Feb-2023

New Vidanova Internet- & Mobile Banking [Update 2]

Update 2 It's happening this weekend... New Internet- & Mobile Banking   More details will follow during the upcoming days; we kindly request you to follow our social media for further developments. For any additional question and/or inquiry, please contact.
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Notice # 2023-005 | 01-Feb-2023

New Vidanova Internet- & Mobile Banking [Update 1]

Update 1 We need more time 🕓 Dear clients, Details matter, it's worth waiting to get it right. With reference to notice # 2023-003, we hereby would like to inform you that we need more time to prepare for the.
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Notice # 2023-004 | 30-Jan-2023

Deactivation old SFT Maestro Cards

Reminder...! Dear clients, As per notice # 2021-033, the old SFT Maestro card will be deactivated on: January 31st, 2023 After January 31st, 2023, you can only use your Vidanova Bank Mastercard Debit card. Please note the following: If you.
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Notice # 2023-003 | 25-Jan-2023

New Vidanova Internet- & Mobile Banking

Dear clients, We hereby would like to inform you that early next month we will be launching our new internet- & mobile banking for a new e-Banking experience. After several hard-working months with extensive testing of our new internet- &.
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Notice # 2023-001 | 04-Jan-2023

Deactivation old SFT Maestro Cards

Dear clients, As per notice # 2021-033, the old SFT Maestro card will be deactivated on: January 31st, 2023 After January 31st, 2023, you can only use your Vidanova Bank Mastercard Debit card. Please note the following: If you already.
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Commercial

A great World Cup? You wish…

A great World Cup? You wish… Four weeks of wonder and suspense? Of excitement and heroism? Of skills, sportsmanship & fair play? Wish granted! (We hope.) Have a great World Cup everybody! #VidanovaBank #MoreThanJustABank #UnDeseo #EenWens #OneWish
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Notice # 2022-036 | 16-Nov-2022

Email/Push/Secure Message Notification sent Erroneously

Dear client, Earlier today, to be exact @ 11:27, you received an email- and/or a push notification and/or a Secure Message with subject "Balance above/below alert" erroneously from our test system, please disregard this notification. The balance provided is not.
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Social Events

Vidanova Bank supports BRANCH Coral Foundation

Vidanova Bank supports BRANCH Coral Foundation Vidanova has partnered with BRANCH Coral Foundation to strive for a sustainable future of Curacao both above and below water. Vidanova has decided to support this non-profit foundation on a yearly basis to help.
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Notice # 2022-034 | 02-Nov-2022

Vidanova Bank Mastercard Debit Card EMV-Chip In Stock

Dear client, With reference to our Notice # 2022-031 dated October 3rd, 2022, we would like to inform you that the shipment with our new Mastercard Debit cards finally arrived and cards are back in stock. All pending requests will.
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Commercial

A mortgage plan made just for you? You wish…

A mortgage plan made just for you? You wish… Buying a new home is an exciting adventure. It gets even better when you can live there knowing that you took care of the financial side of the matter the best.
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Commercial

A personalized business loan? You wish…

A personalized business loan? You wish… To be agile and robust, your business needs funds to be available when necessary. That’s why, when it comes to business loans, we at Vidanova Bank focus more on the business and less on.
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Notice # 2022-032 | 14-Oct-2022

System Maintenance Friday October 14th, 2022

Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday October 14th, 2022 at 21:00 AST (GMT -04:00) ending.
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Notice # 2022-031 | 03-Oct-2022

Vidanova Bank Mastercard Debit Card EMV-Chip Shortage

Dear client, As you may have noticed through the media, Vidanova Bank was also affected by the global shortage of chips and have been waiting for the past 9 months. Meanwhile our new Mastercard Debit Cards are in production and.
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Notice # 2022-030 | 22-Sep-2022

Adjusted Opening Hours Friday September 23rd, 2022

Dear client, Please be advised that amid ongoing concerns about the bad weather conditions, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and clients: • Tomorrow Friday September 23rd, 2022, the.
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Notice # 2022-029 | 22-Sep-2022

Adjusted Opening Hours Thursday September 22nd, 2022

Dear client, Please be advised that amid ongoing concerns about the bad weather conditions, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and clients: • Today Thursday September 22nd, 2022, the.
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Notice # 2022-028 | 10-Aug-2022

POS Terminal Connectivity Issue

Dear client, Due to a power outage we experienced yesterday morning August 9th, 2022, the connection between the POS terminals and our host got interrupted and took longer then expected to resolve. By now, the connection has been reestablished and.
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Notice # 2022-026 | 29-Jun-2022

Adjusted Opening Hours Wednesday June 29th, 2022 – Update

Update Dear client, Please be advised that amid ongoing concerns about the tropical storm warning emitted by the local government, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and clients: Tomorrow.
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Notice # 2022-025 | 28-Jun-2022

Adjusted Opening Hours Wednesday June 29th, 2022

Dear client, Please be advised that amid ongoing concerns about the tropical storm warning emitted by the local government, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and clients: Tomorrow Wednesday.
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Notice # 2022-024 | 14-Jul-2022

Your New Vidanova Bank Visa Credit Card

Dear client, Please be advised that your new Visa Credit Card is ready for pickup at our premises during business hours from Monday to Friday from 08:00 non-stop till 16:00. Your current CITCO Visa Credit Card which you have in.
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Notice # 2022-022 | 19-May-2022

Instant Payment System Maintenance Sunday May 22nd, 2022

Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Sunday May 22nd, 2022 at 23:00 AST (GMT -04:00) ending.
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Notice # 2022-021 | 17-May-2022

System Maintenance Friday May 20th, 2022

Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday May 20th, 2022 at 06:00 AST (GMT -04:00) ending.
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Notice # 2022-020 | 05-May-2022

Instant Payment System Maintenance Monday May 9th, 2022

Dear client, Please be advised that there will be a mandatory system maintenance on the Instant Payment platform on the following date(s): Starting Monday May 9th, 2022 at 22:00 AST (GMT -04:00) ending Tuesday May 10th, 2022 at 01:00 AST.
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Notice # 2022-019 | 29-Apr-2022

System Error dd. April 19th, 2022

Dear valued customer, Please be advised that your account will be debited for a return payment that has been credited to your account on 19th April 2022 due to a system error. Please accept our apologies for any inconvenience caused..
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Notice # 2022-018 | 27-Apr-2022

System Maintenance Thursday April 28th, 2022

Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Thursday April 28th, 2022 at 20:00 AST (GMT -04:00) ending.
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Notice # 2022-017 | 01-Apr-2022

Instant Payment System Maintenance Monday April 4th, 2022

Dear client, Please be advised that there will be a mandatory system maintenance on the Instant Payment platform on the following date(s): • Starting Monday April 4th, 2022 at 22:00 AST (GMT -04:00) ending Tuesday April 5th, 2022 at 01:00.
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Notice # 2022-016 | 15-Mar-2022

Your New Vidanova Bank Visa Credit Card

Dear client, Please be advised that your new Visa Credit Card is ready for pickup at our premises during business hours from Monday to Friday from 08:00 non-stop till 16:00. Your current CITCO Visa Credit Card which you have in.
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Notice # 2022-014 | 22-Feb-2022

System Maintenance/POS Upgrade Wednesday February 23rd, 2022

Dear merchant, As a follow-up ref. our notice # 2022-010 dated January 24th, 2022, starting tomorrow February 23rd, 2022 your POS Terminal application will be upgraded so you can start accepting Visa- & Mastercard credit card transactions. Your POS terminal.
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Notice # 2022-013 | 10-Feb-2022

ATM Yumuri Out-of-Service

Please be informed that our ATM at Yumuri (Rooseveltweg) is out-of-service until further notice. For any additional question and/or inquiry, please contact us at [email protected] or at +5999-732-2900 / 1-800-358-8902 (during office hours). Regards, Management Vidanova Bank N.V. Follow us: Facebook | Instagram | LinkedIn.
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Notice # 2022-012 | 07-Feb-2022

Adjusted Opening Hours Friday February 11th, 2022

In connection with an internal personnel training this Friday February 11th, 2022, Vidanova Bank will close at 2:00 pm for public. We continue to develop in order to provide you better service every day. We thank you for your understanding. For any.
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Notice # 2022-011 | 01-Feb-2022

COVID-19 Corona Virus Update

As Government is gradually de-escalating the Covid-19 measures, we all welcome the gradual return of our freedoms. At Vidanova Bank, this means that our business hours will go back to normal on business days from 8:00 am to 4:00 pm starting February 2nd, 2022, therefore no.
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