Communiques
POS Terminal Connectivity Issue
Dear client, Due to a power outage we experienced yesterday morning August 9th, 2022, the connection between the POS terminals and our host got interrupted and took longer then expected to resolve. By now, the connection has been… read more
Mastercard Debit card now available for International Payments
Dear client, As a follow-up on our notice # 2022-023 dated June 10th, 2022, we would like to inform you that our Mastercard Debit cards are now available for international payments (ATM & POS) however as per immediate,… read more
Adjusted Opening Hours Wednesday June 29th, 2022 – Update
Update Dear client, Please be advised that amid ongoing concerns about the tropical storm warning emitted by the local government, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and… read more
Adjusted Opening Hours Wednesday June 29th, 2022
Dear client, Please be advised that amid ongoing concerns about the tropical storm warning emitted by the local government, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and clients:… read more
Your New Vidanova Bank Visa Credit Card
Dear client, Please be advised that your new Visa Credit Card is ready for pickup at our premises during business hours from Monday to Friday from 08:00 non-stop till 16:00. Your current CITCO Visa Credit Card which you… read more
Mastercard Debit card temporary unavailable for International Payments
Dear client, Due to a technical issue, our Mastercard Debit cards are temporary unavailable for international payments (ATM, POS & eCommerce) until further notice; Visa Credit cards can be used, without problems in the meantime. For any additional… read more
Instant Payment System Maintenance Sunday May 22nd, 2022
Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Sunday May 22nd, 2022 at 23:00 AST (GMT… read more
System Maintenance Friday May 20th, 2022
Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday May 20th, 2022 at 06:00 AST (GMT… read more
Instant Payment System Maintenance Monday May 9th, 2022
Dear client, Please be advised that there will be a mandatory system maintenance on the Instant Payment platform on the following date(s): Starting Monday May 9th, 2022 at 22:00 AST (GMT -04:00) ending Tuesday May 10th, 2022 at… read more
System Error dd. April 19th, 2022
Dear valued customer, Please be advised that your account will be debited for a return payment that has been credited to your account on 19th April 2022 due to a system error. Please accept our apologies for any… read more
