Communiques
Service Restored – Earlier Technical Issue Resolved
Notice # 2025-020 Service Restored – Earlier Technical Issue Resolved Dear Valued Customer, We wish to inform you that the technical issue which temporarily affected our ATM terminals, POS terminals, and Mastercard Debit Card services has been fully… read more
System Maintenance Friday April 11, 2025
Notice # 2025-019 System Maintenance Friday April 11, 2025 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system maintenance on… read more
POS Terminal Account Selection Change – Effective April 1, 2025
Notice # 2025-018 POS Terminal Account Selection Change – Effective April 1, 2025 Dear Valued Customer, We would like to inform you of an important change regarding the use of your debit card at Point-of-Sale (POS) terminals. As… read more
Reminder: Mastercard Debit Card Functionality Updates
Notice # 2025-017 Reminder: Mastercard Debit Card Functionality Updates Dear Valued Customer, Please take note of the following changes applicable for the Vidanova Bank debit card. Effective March 10, 2025, we implemented the following changes: 1. Cash Withdrawal… read more
Service Restored: Mastercard Debit Card System Back Online
Notice # 2025-016 Service Restored: Mastercard Debit Card System Back Online Dear Valued Customer, We are pleased to inform you that the technical issue affecting our Mastercard Debit Card system has been fully resolved. All services have been… read more
Technical Issue Affecting Mastercard Debit Cards
Notice # 2025-015 Technical Issue Affecting Mastercard Debit Cards Dear Valued Customer, We would like to inform you that we are currently experiencing a technical issue that is affecting the functionality of our Mastercard Debit Cards. As a… read more
Temporary Issue with Vidanova Mastercard Debit Card Acceptance at Banco di Caribe POS Terminals
Notice # 2025-014 Temporary Issue with Vidanova Mastercard Debit Card Acceptance at Banco di Caribe POS Terminals Dear Valued Customer, We would like to inform you of a temporary technical issue affecting the acceptance of your Vidanova Mastercard… read more
Reminder: Upcoming Transition to the Caribbean Guilder (XCG)
Notice # 2025-013 Reminder: Upcoming Transition to the Caribbean Guilder (XCG) Dear Valued Customer, This is a friendly reminder that the official transition to the Caribbean Guilder (XCG) will take place on the evening of Monday, March 31,… read more
Update to Notice #2025-010 – Availability of Vidanova e-Banking & Mobile Banking
Notice # 2025-012 Update to Notice #2025-010 – Availability of Vidanova e-Banking & Mobile Banking Dear Valued Customer, We would like to provide an important update regarding the availability of our online banking services following the implementation of… read more
Attention! Adapted opening hours
Notice # 2025-011 Read our Privacy Statement here.
