Communiques
Adjusted Opening Hours
Please note that on December 30th we will be closed for business at 12.00 hrs. In case you have any questions, please contact us for further clarification at: [email protected]
Email/Push/Secure Message Notification sent Erroneously
Dear client, Earlier today, to be exact @ 11:27, you received an email- and/or a push notification and/or a Secure Message with subject “Balance above/below alert” erroneously from our test system, please disregard this notification. The balance provided… read more
Mastercard Debit card temporary unavailable for eCommerce (online) Payments
Dear client, For security purposes, our Mastercard Debit cards are temporary unavailable for eCommerce (online) payments until further notice; the card is still active for POS & ATM transactions. In the meantime your Visa credit card remains available… read more
Vidanova Bank Mastercard Debit Card EMV-Chip In Stock
Dear client, With reference to our Notice # 2022-031 dated October 3rd, 2022, we would like to inform you that the shipment with our new Mastercard Debit cards finally arrived and cards are back in stock. All pending… read more
System Maintenance Friday October 14th, 2022
Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday October 14th, 2022 at 21:00 AST (GMT… read more
Vidanova Bank Mastercard Debit Card EMV-Chip Shortage
Dear client, As you may have noticed through the media, Vidanova Bank was also affected by the global shortage of chips and have been waiting for the past 9 months. Meanwhile our new Mastercard Debit Cards are in… read more
Adjusted Opening Hours Friday September 23rd, 2022
Dear client, Please be advised that amid ongoing concerns about the bad weather conditions, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and clients: • Tomorrow Friday September 23rd,… read more
Adjusted Opening Hours Thursday September 22nd, 2022
Dear client, Please be advised that amid ongoing concerns about the bad weather conditions, Vidanova Bank has taken the following precautionary measure(s) to protect the safety and well-being of our employees and clients: • Today Thursday September 22nd,… read more
POS Terminal Connectivity Issue
Dear client, Due to a power outage we experienced yesterday morning August 9th, 2022, the connection between the POS terminals and our host got interrupted and took longer then expected to resolve. By now, the connection has been… read more
Mastercard Debit card now available for International Payments
Dear client, As a follow-up on our notice # 2022-023 dated June 10th, 2022, we would like to inform you that our Mastercard Debit cards are now available for international payments (ATM & POS) however as per immediate,… read more
