Communiques
Service Update: Resolution of Mastercard Debit Card Usage Abroad Issue
Notice # 2024-030 Service Update: Resolution of Mastercard Debit Card Usage Abroad Issue Dear Valued Customer, We are pleased to inform you that the issue affecting the international functionality of our Mastercard Debit Cards has been resolved. You… read more
Issues with WhatsApp Alerts and Mastercard Debit Card Usage Abroad
Notice # 2024-029 Issues with WhatsApp Alerts and Mastercard Debit Card Usage Abroad Dear Valued Customer, We would like to inform you of two temporary issues currently affecting our services at Vidanova Bank. Our team is actively working… read more
Update 1: System Maintenance Friday, October 18th, 2024
Notice # 2024-028 Update 1: System Maintenance Friday, October 18th, 2024 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system… read more
System Maintenance Friday October 18th, 2024
Notice # 2024-027 System Maintenance Friday, October 18th, 2024 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system maintenance on… read more
System Maintenance Wednesday October 16th, 2024
Notice # 2024-026 System Maintenance Wednesday, October 16th, 2024 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system maintenance on… read more
Follow-up on ATM Outage – Service Restored
Notice # 2024-025 ATM Outage Due to Technical Issue Dear Valued Customer, We are pleased to inform you that the technical issue affecting our ATMs has now been resolved, and all affected ATMs are back in service. You… read more
ATM Outage Due to Technical Issue
Notice # 2024-024 ATM Outage Due to Technical Issue Dear Valued Customer, Please be advised that all of our ATMs are currently out-of-service due to a technical issue. We are working diligently to resolve this and will provide… read more
Important Update: Rollout of 3D Secure for Visa Transactions
Notice # 2024-023 Important Update: Rollout of 3D Secure for Visa Transactions Dear Valued Customer, With reference to notice # 2024-002, we are pleased to announce the implementation of 3D Secure (3DS) for Visa Credit- & Prepaid card… read more
Early closure of eServices Support tomorrow due to corporate event
Notice # 2024-022 Early closure of eServices Support tomorrow due to corporate event Dear Valued Customer, Please be informed that due to a scheduled corporate event, our eServices Support will be closing early tomorrow, Friday, September 13th, 2024,… read more
Important Update Regarding Your Visa Payment Schedule
Notice # 2024-021 Important Update Regarding Your Visa Payment Schedule Dear Valued Customer, We are writing to inform you of an important change to our internal procedures regarding Visa payments. Effective immediately, Visa payments will now be charged… read more
