Communiques
Upcoming File Update – Action Required
Dear client, At Vidanova Bank we continuously strive to improve our services to better serve your needs. In line with this, we are initiating a comprehensive update of our files and records. To ensure that your account… read more
Updated instructions for US Dollar incoming Wire Transfer through Stern International Bank
Dear client, Starting as per August 9th, 2023, for all incoming USD (US Dollar) wire transfer(s) through Stern International Bank, only the ABA number should be used instead of the BIC code; click here to review the… read more
System Maintenance Tuesday July 25th, 2023
Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Tuesday July 25th, 2023 at 22:00 AST… read more
System Maintenance Friday June 23rd, 2023
Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday June 23rd, 2023 at 22:00 AST… read more
New POS Settlement System
Dear client, We would like to inform you that in the 3rd week of May-2023, there will be a change to the daily settlement transaction postings that appears on your settlement account statement. For every debit card transaction… read more
Technical Issues Vidanova e-Banking ~ RESOLVED
Dear client, Our system is back to normal and now you can upload/download file(s) as usual. Again, we apologize for any inconvenience this may have caused. For any additional question and/or inquiry, please contact us at [email protected] or at +5999-732-2900… read more
Technical Issues Vidanova e-Banking
Dear client, As of this morning, we are experiencing technical issues with our internet banking. The affected features/options are: Download Cyber Receipt; Download Multiple Statements; Transactions File Upload (Commercial use); Upload Beneficiary Picture(s); Upload Profile Picture; We are… read more
System Maintenance Friday April 14th, 2023
Dear client, As part of our ongoing commitment providing first-class service to all our customers, please be advised that we have scheduled a system maintenance on the following date(s): Starting Friday April 14th, 2023 at 21:00 AST (GMT… read more
Wire/International Transfer Requires Invoice
Wire/International Transfer Requires Invoice Dear clients, With reference to notice # 2013-013, we would like to remind you that for wire/international transfers, a detailed reference is required (not just an invoice/reference number, but also what you are paying; example… read more
How to make a Wire/International Transfer
How to make a Wire/International Transfer Dear clients, In order to expedite payment instructions and to comply with FATF rules and straight through processing of payments, we kindly request you to observe the following parties in your instructions… read more
