Communiques
System Maintenance Friday, November 7, 2025
Notice #2025-041 System Maintenance Friday, November 7, 2025 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system maintenance on the… read more
ISO 20022 Standards – Required Address Information for International Transfers
Notice #2025-040 ISO 20022 Standards – Required Address Information for International Transfers Dear Valued Customer, As part of the global transition to ISO 20022 international payment standards, effective November 10, 2025, all international transfers will require complete address… read more
System Maintenance Friday October 17, 2025
Notice #2025-039 System Maintenance Friday October 17, 2025 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system maintenance on the… read more
Service Restored – POS System Fully Operational
Notice #2025-038 Service Restored – POS System Fully Operational Dear Valued Customer, We are pleased to inform you that the technical issue affecting our POS system has been fully resolved. All POS terminals are now fully operational, and… read more
Service Notification – POS System Technical Issue
Notice #2025-037 Service Notification – POS System Technical Issue Dear Valued Customer, We would like to inform you that we are currently experiencing a technical issue affecting our POS system. Our technical teams are actively working to resolve… read more
Additional Action Required – POS Terminal Reboot on Saturday Morning
Notice #2025-036 Additional Action Required – POS Terminal Reboot on Saturday Morning Dear Valued Customer, Further to our earlier communication (Notice #2025-035), we kindly inform you that an additional reboot of your POS terminal is required. Please ensure that your… read more
Scheduled POS Terminal Update – Action Required
Notice #2025-035 Scheduled POS Terminal Update – Action Required Dear Valued Customer, We would like to inform you that a scheduled update will be performed on all our POS machines on Sunday, August 31, 2025. To ensure a… read more
Change in Support Contact for Merchant Services
Notice #2025-034 Change in Support Contact for Merchant Services Dear Valued Customer, We hereby inform you that, effective September 1, 2025, all merchant-related inquiries and support requests should be directed to Vidanova Bank. As of this date, you… read more
System Maintenance Thursday July 10, 2025
Notice #2025-033 System Maintenance Thursday July 10, 2025 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system maintenance on the… read more
Update #3 – Digital Banking Services Fully Restored
Notice #2025-032 Update #3 – Digital Banking Services Fully Restored Dear Valued Customer, We are pleased to inform you that the previously reported service disruption has been resolved and full access to all systems has been successfully restored…. read more
