Communiques

Update #2 – System Maintenance Tuesday, June 3, 2025

Notice #2025-031 Update #2 – System Maintenance Tuesday, June 3, 2025 Dear Valued Customer, In connection with the ongoing service disruption, we have scheduled a system maintenance window to help resolve the issue and restore full functionality. As… read more

Update #1 – Ongoing Outage of Digital Banking Services

Notice # 2025-030 Update #1 – Ongoing Outage of Digital Banking Services Dear Valued Customer, We would like to provide you with an update regarding the ongoing outage affecting access to: Vidanova e-Banking Vidanova Mobile Banking Please be… read more

Temporary Unavailability of Vidanova e-Banking and Mobile Banking Services

Notice # 2025-029 Temporary Unavailability of Vidanova e-Banking and Mobile Banking Services Dear Valued Customer, We would like to inform you that due to an unexpected outage, access to the following services is currently unavailable: Vidanova e-Banking Vidanova… read more

Attention! Adapted opening hours

Important Notice Regarding Visa Card Transaction Verification

Notice # 2025-027 Important Notice Regarding Visa Card Transaction Verification Dear Valued Customer, We would like to inform you that Fiserv Panama, the bank’s credit card processor, acting on behalf of Vidanova Bank, may contact you to verify… read more

System Maintenance Sunday, May 18, 2025

Notice # 2025-026 System Maintenance Sunday, May 18, 2025 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system maintenance on… read more

System Maintenance Monday, May 12, 2025

Notice # 2025-025 System Maintenance Monday, May 12, 2025 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system maintenance on… read more

Attention! Adapted opening hours

Notice # 2025-024 Read our Privacy Statement here.

Revised Terms and Conditions for Vidanova e-Banking

Notice # 2025-023 Revised Terms and Conditions for Vidanova e-Banking Dear Valued Customer, We would like to inform you that the Terms and Conditions for Vidanova e-Banking (EB005) have been revised. The updated document is now available in… read more

Update: Banco di Caribe POS Terminal Issue Resolved

Notice # 2025-022 Update: Banco di Caribe POS Terminal Issue Resolved Dear Valued Customer, With reference to Notice #2025-014 dated April 1, 2025, we hereby inform you that the technical issue affecting the acceptance of Vidanova Mastercard Debit… read more