Communiques

Temporary Unavailability of Vidanova e-Banking and Mobile Banking Services

Notice # 2025-029 Temporary Unavailability of Vidanova e-Banking and Mobile Banking Services Dear Valued Customer, We would like to inform you that due to an unexpected outage, access to the following services is currently unavailable: Vidanova e-Banking Vidanova… read more

Attention! Adapted opening hours

Important Notice Regarding Visa Card Transaction Verification

Notice # 2025-027 Important Notice Regarding Visa Card Transaction Verification Dear Valued Customer, We would like to inform you that Fiserv Panama, the bank’s credit card processor, acting on behalf of Vidanova Bank, may contact you to verify… read more

System Maintenance Sunday, May 18, 2025

Notice # 2025-026 System Maintenance Sunday, May 18, 2025 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system maintenance on… read more

System Maintenance Monday, May 12, 2025

Notice # 2025-025 System Maintenance Monday, May 12, 2025 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system maintenance on… read more

Attention! Adapted opening hours

Notice # 2025-024 Read our Privacy Statement here.

Revised Terms and Conditions for Vidanova e-Banking

Notice # 2025-023 Revised Terms and Conditions for Vidanova e-Banking Dear Valued Customer, We would like to inform you that the Terms and Conditions for Vidanova e-Banking (EB005) have been revised. The updated document is now available in… read more

Update: Banco di Caribe POS Terminal Issue Resolved

Notice # 2025-022 Update: Banco di Caribe POS Terminal Issue Resolved Dear Valued Customer, With reference to Notice #2025-014 dated April 1, 2025, we hereby inform you that the technical issue affecting the acceptance of Vidanova Mastercard Debit… read more

Service Restored – Earlier Technical Issue Resolved

Notice # 2025-020 Service Restored – Earlier Technical Issue Resolved Dear Valued Customer, We wish to inform you that the technical issue which temporarily affected our ATM terminals, POS terminals, and Mastercard Debit Card services has been fully… read more

System Maintenance Friday April 11, 2025

Notice # 2025-019 System Maintenance Friday April 11, 2025 Dear Valued Customer, As part of our ongoing commitment to delivering first-class service to all our customers, we would like to inform you of a scheduled system maintenance on… read more