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Debit Card

Always have access to your business funds. Vidanova Bank’s Mastercard Debit card is widely accepted. Withdraw cash easily from ATM’s all over the world. Buy online or pay contactless quickly and safely. You can feel confident with our convenient payment card for everyday use.

Business Mastercard

The Mastercard Debit CardThe most convenient way to pay

  • Shop online or in-Apps and pay your subscription and utility bills
  • Shop for groceries, gas and other in-store purchases anywhere Mastercard is accepted
  • Enjoy a safer and faster way to shop. You can pay contactless with the wave or tap your card
  • Withdraw cash from local ATMs or any Mastercard or Cirrus ATM across the world
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Some questions that may come up

What is the difference between the old “SFT Bank Maestro” card and the new “Vidanova Bank Mastercard Debit” card?

• The new Vidanova Mastercard Debit Card will have the same PIN code you had in your SFT Maestro
Card. If you don’t remember your PIN please contact Card Support at +5999-7322900 or +1 800 358
8902 during business hours;
• The new Mastercard Debit card can be used at any POS/ATM/Fuel Dispenser in Curaçao and abroad;
• The new Mastercard Debit card can be used to shop online and pay your bills as a regular
debit/credit card. You can also use it In-Apps and register it to pay for your recurrent subscriptions;

How do I make a Chip transaction?

• The cashier or you inserts the card;
• The cashier enters the amount;
• You confirm the amount;
• You select checking or saving account;
• You enter your PIN;
• Leave your card in the Point-of-Sale (POS) terminal until the terminal tells you to remove it;

How do I make a Contactless transaction?

For security reasons, you need to enable the contactless functionality of your card by performing a
successful, approved chip PIN transaction first.
Look for the “Contactless” symbol at the cashier or Point-of-Sale (POS) terminal;
Tap your card at the Point-of-Sale (POS) terminal;
Go, payment done;
Our Point-of-Sale (POS) terminals are chip-enabled;
The daily “Contactless” limit is ANG 100.00;

Where can I use the new Vidanova Bank Mastercard Debit card?

• Shop in-Store;
• Shop Online and in-Apps;
• Pay Contactless;
• ATM (cash withdrawal);

Can I pay online (ecommerce/websites) with the new Vidanova Bank Mastercard Debit card?

Yes, you can buy on any website that accepts Mastercard.
Online will be optional; default will be inactive;

How can I request a new PIN Code and/or a Card Replacement?

You can pass by our premises during business hours and complete the necessary form or you can simply
send us a SECURE MESSAGE through Vidanova e-Banking.

How can I report a lost or stolen card?

• Mastercard Debit card:
o Call +5999-7322900 / +1-800-358-8902 (daily till 22:00) or +1-636-722-7111 (24/7)
• Visa Credit Card:
o Call +5999-7322900 / +1-800-358-8902 (daily till 22:00)

How can I contact Card Support?

• Email: cardsupport@vidanovabank.com;
• WhatsApp: +59997322900 (https://wa.me/+59997322900);
• Social Medias Facebook or Instagram
• Or simple scan our QR-code

What do I need to apply for a Credit Card?

• You should have a bank account with us;
• For Personal Credit Card:
o Last 2 salary slips
• For Business Credit Card:
o Copy of Balance Sheet;

What do I need to apply for a Prepaid Card?

• You should have a bank account with us;

How can I repay my Credit Card?

• Minimum Payment: 5% of the outstanding amount (18% interest per annum is applied);
• Full Payment: Full amount used of the previous month (0% interest per annum is applied);

How can I pay my Visa Credit Card?

Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and as
“BILLER” choose “VISA CREDIT CARD PAYMENTS”.

How can I load funds to my Visa Prepaid Card?

Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and as
“BILLER” choose “VISA PREPAID DEPOSITS”.

How can I request a limit increase/decrease of my Credit Card?

You can pass by our premises during business hours and complete the necessary form or you can simply
send us a SECURE MESSAGE through Vidanova e-Banking.

How can I setup “Alerts” for my Credit Card usage?

By default, all cardholders will receive an alert for each transaction, either approved or declined, when using
our Visa Credit- & Prepaid Card.

Is my Visa Credit Card insured?

Yes, we do have “Insurance Protection Fee” and the monthly fee is 2‰ of your credit limit.

Would you like to check out our Credit card?

Customer Support
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